Privacy Policy

At Spokes Bicycle Rentals, we are committed to protecting the privacy and personal information of our
customers. This Privacy Policy outlines how and why we collect, use, and safeguard your phone number
when you rent a bike from us. The purpose of this policy is to ensure transparency and inform you about
your rights regarding your personal data. By using our services, you agree to the terms outlined in this
policy.

Data Collection

Information We Collect

When you use our bike rental services, we may collect the following types of information:

  • Personal Information
      • Phone Number: We collect your phone number when you make a booking or rent a bike.
        This is used solely to:
      • Locate your customer file in our system.
      • Contact you if needed in case of an emergency related to your rental.
    • We do not use your phone number for marketing or promotional purposes without your
      explicit consent.
  • Usage Information
    • We do not collect or track any usage data such as location tracking, browsing behavior,
      or app usage analytics related to your rental unless otherwise specified and consented
      to in a separate agreement.

Data Sharing

We value your privacy and handle your personal information with care. Your phone number and any other
personal data collected are shared only in the following circumstances:

  • Internal Staff Access:
    Your contact information may be accessed by authorized staff members of Spokes Bicycle
    Rentals solely for the purposes of:
    • Managing and verifying rental bookings.
    • Contact you in case of emergencies related to your rental.
  • We do not sell, trade, or share your personal information with third parties, marketing partners,
    or external organizations.
  • Staff Training & Confidentiality:
    All staff members with access to personal data are trained on privacy practices and are
    obligated to keep your information confidential.
  • SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

User Rights

We respect your rights when it comes to your personal information. As a customer of Spokes Bicycle
Rentals, you have the following rights regarding the data we collect:

  • Access: You have the right to request access to the personal data we hold about you, including
    your phone number and any related rental records.
  • Correction: If any of the information we have about you is inaccurate or outdated, you can
    request that we correct it.
  • Deletion: You may request that we delete your personal information from our system. Please
    note that we may need to retain certain information for legal or operational purposes (e.g.,
    rental history or transaction records).
  • Opting Out: You may choose not to provide your phone number; however, this may limit our
    ability to complete your booking or contact you in case of an emergency.

To exercise any of these rights, please contact us at info@ridespokes.com or 604.688.5141. We aim to
respond to all requests promptly and in accordance with applicable privacy laws.

Data Protection

We take the privacy and security of your personal data very seriously. To ensure that your information is
protected, we have implemented a range of security measures and best practices to safeguard it from
unauthorized access, alteration, or loss.

  • Security Practices
    • Encryption: We use industry-standard encryption technologies (SSL/TLS) to ensure that
      your personal information, including payment details, is securely transmitted over the
      internet.
    • Access Control: We limit access to personal data to authorized personnel only. Our
      employees are trained on the importance of confidentiality and data security and are
      required to adhere to strict access control policies.
    • Data Storage: Your personal data is stored on secure servers that are regularly updated
      and maintained to protect against unauthorized access, hacking, or data breaches. We
      ensure that sensitive data is encrypted at rest.
    • Firewalls and Anti-Malware Software: We deploy firewalls and anti-malware software to
      protect our systems and data from malicious attacks. Our systems undergo regular
      vulnerability assessments to identify and address potential threats.
    • Regular Security Audits: Our IT infrastructure is regularly audited for potential security
      weaknesses to ensure that all data protection protocols are up to date and compliant
      with the latest security standards.
    • User Authentication: To access sensitive areas of our website or app, users may be
      required to authenticate their identity through secure login credentials, including
      multi-factor authentication (MFA) where applicable.
    • Data Retention and Deletion: We retain your personal data only for as long as necessary
      to fulfill the purposes for which it was collected. When it is no longer needed, we take
      appropriate steps to securely delete or anonymize the data.

Cookies and Tracking

To enhance your experience on our website and ensure that our services function properly, we use
cookies and other tracking technologies. These technologies help us analyze trends, administer the
website, track users’ movements, and gather demographic information. By using our services, you
consent to the use of cookies and tracking technologies as outlined below.

  • What Are Cookies?
    Cookies are small text files stored on your device when you visit our website or use our mobile
    app. They allow us to recognize your device and remember certain preferences or actions you’ve
    made (such as login information or language settings) for future visits.
  • Types of Cookies We Use
    • Essential Cookies: These cookies are necessary for the operation of our website and to
      provide core functionality, such as processing your booking or allowing you to log in
      securely. Without these cookies, we cannot provide certain features of our services.
    • Performance Cookies: These cookies collect information about how you use our website,
      such as which pages you visit most often or if you receive error messages. This helps us
      improve the performance of our website and make it easier for users to navigate.
    • Functional Cookies: These cookies allow us to remember your preferences, such as
      language settings, location, and other customization options. This helps enhance your
      browsing experience.
    • Targeting or Advertising Cookies: These cookies are used to deliver personalized ads to
      you based on your interests, behavior, and browsing activity. They are also used to track
      the effectiveness of our advertising campaigns and measure user engagement with
      those ads.
  • Analytics Cookies: We use analytics tools (such as Google Analytics) to track how visitors
    interact with our website. These cookies help us analyze user behavior and optimize our
    website’s functionality to provide a better user experience.
  • Tracking Technologies
    In addition to cookies, we may use other tracking technologies, such as web beacons, pixels, and
    JavaScript. These tools help us track user interactions with our website and emails, monitor
    traffic, and measure the effectiveness of our marketing efforts.
  • Managing Cookies
    Most web browsers allow you to control cookies through the browser settings. You can choose
    to disable cookies or set your browser to alert you when cookies are being sent. Please note that
    disabling cookies may impact your user experience, and some features of our website may not
    function properly.
  • Consent
    By continuing to use our website, you consent to the use of cookies and tracking technologies
    as described in this policy. If you do not agree to the use of cookies, you can adjust your browser
    settings or refrain from using our website.